Shipping policy

Last updated: September 2026

At Riwaaz, we aim to make your shopping experience simple and transparent. We deliver Indian ethnic wear across Germany and selected countries within the European Union.

1. Shipping within Germany

Orders are shipped to the delivery address provided at checkout.

  • Available shipping options and costs are displayed at checkout.
  • Estimated delivery times are shown on the individual product page.
  • Ready-to-Ship products are generally dispatched promptly after the order is confirmed.
  • Made-to-order, customised, or stitched products may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

2. EU Shipping

We also offer shipping to selected countries within the European Union. Shipping availability, delivery estimates and applicable charges are displayed at checkout based on your delivery address.

3. Processing Times

Orders are normally processed during our business days.

Please note that processing time and delivery time are separate. A product may require additional preparation before it is handed over to the shipping carrier. The estimated processing time is stated on the relevant product page where applicable.

4. Tracking Your Order

Once your order has been dispatched, we will send you an email containing the available tracking details. Tracking information may take some time to become active after the parcel is handed over to the carrier.

5. Delivery Delays

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, public holidays, severe weather, strikes or other unforeseen events.

If your order appears to be significantly delayed, please contact us and we will assist you in checking its status.

6. Incorrect or Incomplete Delivery Address

Please make sure your delivery address is complete and accurate before placing your order. Riwaaz cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer.

7. Damaged or Missing Parcels

If your parcel arrives visibly damaged, please document the damage and contact us as soon as possible.

If your parcel appears to have been delivered but you have not received it, please contact us so that we can assist with the carrier investigation.

8. Questions About Shipping

If you have any questions regarding delivery or your order, please contact our customer support team. We will be happy to assist you.