Purchase Order Policy

1. Orders

All orders are subject to product availability and confirmation of the order. We reserve the right to cancel or decline an order in exceptional circumstances, such as incorrect pricing, suspected fraudulent activity, or unavailable products.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, and prices are accurate. However, minor variations may occur, particularly due to photography, lighting, or screen settings.

3. Pricing & Payment

All prices shown on our store are in EUR (€) and include applicable VAT unless stated otherwise. Payment must be completed through the payment methods available at checkout.

4. Delivery

Orders are shipped to the delivery address provided by the customer during checkout. Delivery times shown on the website are estimates and may vary due to circumstances beyond our control.

5. Returns & Consumer Rights

Customers have the applicable statutory consumer rights, including the right of withdrawal where applicable. Our return and refund conditions are explained separately in our Return & Refund Policy.

Nothing in this Purchase Policy limits any mandatory rights provided to consumers under applicable German or European law.

6. Contact

If you have any questions regarding your order, please contact us through the contact details provided on our website.

Riwaaz Group