Privacy Policy

1. Introduction

We appreciate your interest in our online store. Protecting your personal data is important to us. This Privacy Policy explains how we collect, process, and use your personal data when you visit our website or place an order.

The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.

2. Data Controller

Business: Riwaaz

Owner: Riwaaz Group

Address: Schloßstraße, 25421, Hamburg Germany

Email: support@riwaaz.de

Website: www.riwaaz.de

3. Collection and Storage of Personal Data

When you visit our website, certain information is automatically collected:

  • IP address
  • Browser type and version
  • Operating system
  • Date and time of access
  • Referrer URL
  • Pages visited

This information is used to ensure the security and proper functioning of the website.

4. Orders and Customer Accounts

When you place an order or create a customer account, we collect:

  • Name
  • Billing Address
  • Shipping Address
  • Email Address
  • Telephone Number
  • Payment Information
  • Order History

Legal Basis: Article 6(1)(b) GDPR.

5. Shopify

Our online store is hosted by Shopify International Ltd. Shopify provides the e-commerce platform that enables us to sell our products and services.

Your data may be processed and stored on Shopify servers in accordance with applicable data protection regulations.

More information: https://www.shopify.com/legal/privacy

6. Payment Processing

Payments are processed through third-party payment providers available during checkout. Depending on the selected payment method, personal data required for payment processing may be transferred to the respective provider.

The processing is necessary for the execution of the contract pursuant to Article 6(1)(b) GDPR.

7. Shipping and Delivery

To deliver your order, we share necessary information with shipping service providers, including:

  • Name
  • Delivery Address
  • Contact Details (where required)

The legal basis for this processing is Article 6(1)(b) GDPR.

8. Contacting Us

If you contact us by email or through a contact form, the information you provide will be processed solely for handling your inquiry and responding to your request.

The legal basis is Article 6(1)(f) GDPR (legitimate interest in responding to customer inquiries).

9. Cookies

Our website uses cookies and similar technologies to provide essential website functionality and improve the user experience.

  • Essential cookies required for website functionality.
  • Performance and analytics cookies (where applicable).
  • Preference cookies to improve your browsing experience.

Where legally required, non-essential cookies will only be used after obtaining your consent.

10. Analytics and Marketing

If analytics, advertising, remarketing, or tracking tools are activated, additional information regarding these services will be provided.

Where required by law, your consent will be obtained before any personal data is processed for these purposes.

11. Data Retention

We retain personal data only for as long as necessary to fulfill contractual obligations and comply with applicable legal retention requirements.

Commercial and tax-related records may be retained for up to ten (10) years in accordance with German legal obligations.

12. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of Access (Art. 15 GDPR)
  • Right to Rectification (Art. 16 GDPR)
  • Right to Erasure (Art. 17 GDPR)
  • Right to Restriction of Processing (Art. 18 GDPR)
  • Right to Data Portability (Art. 20 GDPR)
  • Right to Object (Art. 21 GDPR)
  • Right to Withdraw Consent at Any Time

To exercise any of these rights, please contact us at:

Email: support@riwaaz.de

13. Right to Lodge a Complaint

You have the right to lodge a complaint with the competent supervisory data protection authority if you believe that the processing of your personal data violates applicable data protection laws.

14. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy whenever necessary to reflect legal, technical, or business developments.

The latest version of this Privacy Policy will always be available on our website.

Last Updated: 14.07.2026